FAQs
1. What is a shawl?
A shawl is a large piece of fabric designed to be wrapped around the shoulders or draped over the body for warmth and style. Traditionally, Kashmiri shawls are made from fine materials like cashmere, pashmina wool, silk, or wool blends and feature exquisite embroidery, showcasing the rich artistry of Kashmir. These shawls can add elegance to any outfit and are often treasured as luxury accessories.
2. What is the difference between a shawl and a stole?
While both shawls and stoles are designed to be worn around the shoulders, they differ in size and use:
- Shawl: A shawl is generally larger (100cm x 200cm), offering more coverage. It can be draped over the shoulders and around the body, making it suitable for warmth and layering.
- Stole: A stole is narrower and smaller (75 cm x 180 cm), typically designed as an accessory to complement formal wear rather than for warmth. Stoles are often worn over evening gowns, suits or sarees, to add a touch of elegance.
3. What types of products do you offer?
We offer a curated selection of authentic Kashmiri shawls, stoles, scarves, carpets, and wooden handicrafts. Each item is crafted by skilled artisans and reflects the rich cultural heritage of Kashmir.
4. Are all your products handmade?
Yes, all our products are handmade by local Kashmiri artisans using traditional techniques. Each piece is unique and crafted with attention to detail, ensuring you receive an authentic and high-quality product.
5. How do I care for my Kashmiri shawl or stole?
To keep your shawl or stole in the best condition:
- Hand-wash Only: We do not recommend using washing machines to care for our products. Please hand wash the products in normal water.
- Store Carefully: Keep your shawl in a cool, dry place, and avoid direct sunlight to prevent fading.
- Avoid Harsh Chemicals: Do not use bleach or harsh detergents, as they may damage the fibers and colors. We recommend using wool light soap.
- Dry Clean: We recommend professional dry cleaning to maintain fabric quality and embroidery.
6. Do you offer international shipping?
Yes, we ship globally! You can shop from anywhere in the world, and we will ensure your order reaches you safely. Shipping costs and times may vary depending on your location.
7. How long does it take to process and ship an order?
Orders are typically processed within 2-3 business days. For international orders, delivery can take 7-10 business days depending on the destination. For domestic orders within India, delivery is generally completed within 3-7 business days.
8. What payment options do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express, as well as digital payment options like UPI (for customers in India). We also offer secure checkout through trusted payment gateways.
9. Can I return or exchange an item?
We accept returns and exchanges on most items if requested within 2 days of delivery and if the item is in its original condition and packaging. Please contact our Customer Support for assistance, and they will guide you through the return or exchange process. Please refer our cancellations and refunds page for more details.
10. Are the colors and sizes of products accurate?
We do our best to display colors and sizes accurately. However, due to the handcrafted nature of our products, slight variations in color or design may occur, making each piece truly unique. Please check product descriptions for size details.
11. Can I request a custom-made piece?
Yes, we offer customizations on select items. Contact us with your requirements, and we’ll work with our artisans to create a piece tailored just for you!
12. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your shipment on our website or through the carrier’s website.
13. Do you offer gift wrapping?
Yes, we provide elegant gift-wrapping options on select products. If you’d like your item gift-wrapped, please email us with your specific requirements.
14. Can I purchase wholesale or in bulk?
Yes, we do offer wholesale options for certain products. Please reach out to us via our B2B Query page, and we’ll provide you with more information on bulk pricing and availability.
15. How can I contact you for further questions?
Our team is happy to help! You can reach us at hello@kashmircraftcentre.com or via our Contact Us page. We strive to respond to all inquiries within 24 hours.